At Endeavour Foundation, we are committed to making a meaningful difference in the lives of people with disability. Our donors play a crucial role in helping us achieve our mission. This Donor Charter outlines the principles and commitments we adhere to in our relationship with our valued supporters.
- Transparency and Accountability
- Clear Communication: We will provide clear and accurate information about how donations are used, including financial statements and progress reports on funded projects.
- Accountability: We are accountable for the stewardship of your donations and will ensure they are used effectively to achieve our mission.
- Respect and Privacy
- Respect: We respect your personal choices and preferences regarding your donations and communications from us. We will handle all donor interactions with professionalism and courtesy.
- Privacy: We are committed to protecting your personal information. We will not share your details with unauthorised third parties without your consent and will adhere to all relevant data protection regulations. You can view Endeavour Foundation’s privacy policy here: https://www.endeavour.com.au/privacy-policy
(Note: authorised third parties can include partners like printing and mail houses, in order for us to deliver our newsletters and mail correspondence.)
- Impact and Reporting
- Impact Reporting: We will provide regular updates on the impact of your contributions, including stories and data that illustrate the difference your support makes.
- Feedback: We encourage and welcome your feedback, questions, and suggestions. We are committed to addressing any concerns promptly and transparently.
- Ethical Standards
- Adherence: We adhere to the Fundraising Institute of Australia’s Code, the National Disability Insurance Scheme’s Code of Conduct and the Convention on the Rights of Persons with Disabilities (CRPD).
- Ethical Fundraising: We adhere to the highest ethical standards in our fundraising practices. We will not engage in misleading or deceptive practices, and we won’t engage in ‘high pressure’ tactics to secure your support.
- Responsible Spending: We will ensure that donations are spent in a manner consistent with our mission and priorities, maximizing the impact of every contribution.
- Recognition and Appreciation
- Acknowledgment: We will acknowledge your generosity in a manner that respects your preferences. This may include public recognition, newsletters, or other forms of appreciation. We will also respect your request for confidentiality, where applicable.
- Gratitude: We deeply value and appreciate every contribution, no matter the size, and we strive to express our gratitude in meaningful ways.
- Donor Rights
- Informed Decisions: We will provide you with all necessary information to make informed decisions about your donations.
- Right to Withdraw: You have the right to withdraw your support or change your donation preferences at any time. We will respect your decision and assist you with any changes you wish to make.
- Continuous Improvement
- Commitment to Excellence: We are committed to continually improving our practices and policies to better serve our donors and advance our mission.
- Ongoing Review: We will regularly review and update our Donor Charter to ensure it remains relevant and effective in guiding our relationships with our supporters.
Conclusion
Thank you for your trust and support. Together, we are making a profound difference in the lives of people with disability.
